Working at Veryan Close
3 Veryan Close, Dawlish, EX7 0HT
Operated by Phoenix Adult Services Limited
2 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Strong person-centred culture and supportive leadership where staff feel valued, but basic activities without a coordinator and standard training only."
Safety & Risk
6/10
✓
People were protected from the risk of abuse, risks had been appropriately assessed, but no individual protocols for 'when required' (PRN) medicines (recommendation).
Staff Culture
8/10
✓
There was a strong and visible person-centred culture within the staffing team. Staff told us they felt listened to, appreciated and supported in their role.
Staffing Levels
6/10
✓
Staff were recruited safely and there were sufficient numbers of staff deployed to meet people's needs. Staffing levels were organised around each person's specific support needs.
Training & Dev
6/10
✓
Staff had received induction, training and ongoing supervision. New staff were supported to undertake the Care Certificate with regular supervisions and annual appraisals.
Management
7/10
✓
People benefitted from a home that was well led by a registered manager who was open and approachable. Staff spoke positively about the leadership and felt listened to, appreciated and supported.
Programmes
5/10
!
People took part in a wide range of different activities tailored to their own personal interests, for example train station visits and interacting with sensory items.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly routine care plus basic outings and sensory activities.
People took part in a wide range of different activities which was tailored to their own personal interests. For example, staff took one person out regularly to the train station... Another person enjoyed interacting with sensory items and getting messy.
Staffing is adequate to cover needs but no details on stable teams, low agency use or extra staff for unhurried care.
there were sufficient numbers of staff deployed to meet people's needs. Staffing levels were organised around each person's specific support needs and records showed where people had been identified as needing one to one support this was being provided.
Only standard training like induction, Care Certificate and supervisions, no specialist courses or funded qualifications.
Staff received training to carry out their roles that was relevant to the needs of people using the service. New staff were provided with an induction... supported to undertake the Care Certificate... regular supervisions and an annual appraisal.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews