Working at Verwood House Care Home
42-44 Ringwood Road, Verwood, BH31 7AH
Operated by Waypoints (Verwood) Limited
42 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported by an approachable manager with good teamwork and morale, but occasional short staffing and basic training hold it back."
Safety & Risk
6/10
✓
Safeguarding training completed and staff knew how to report concerns; risk assessments in place and reviewed regularly, but minor issues with razors left out and topical medicines storage/dates which were fixed immediately.
Staff Culture
8/10
✓
Staff said morale at the service was good, teamwork and cooperation is a strong feature, and the staff are good at supporting each other; massive improvements in communication and a much nicer place to work.
Staffing Levels
6/10
✓
People and staff told us there were enough staff available on each shift to ensure people were cared for safely and effectively; staffing levels have almost always been good with very occasional shifts feeling slightly short staffed.
Training & Dev
6/10
✓
Staff received induction training and support that enabled them to carry out their roles positively and effectively; they had completed safeguarding training, basic life support, health and safety, and medicines competencies were checked regularly.
Management
8/10
✓
Staff said the registered manager was approachable, always makes time for colleagues and values your opinion; staff, relatives and professionals expressed confidence that the service was well run.
Programmes
/10
✕
Not covered in this focused inspection on safe and well-led key questions.
Points to consider
Staff numbers are enough most days to keep care safe, but very occasionally a shift feels short when someone calls in sick.
staffing levels have almost always been good… with very occasional shifts feeling slightly short staffed if someone has phoned in sick. People have pulled together really well to support each other when this has happened.
Only standard training like induction, safeguarding, and basic safety skills, no specialist courses or funded qualifications mentioned.
Staff received induction training and support... They had also completed safeguarding training... training in areas such as basic life support and health and safety.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2020
Good
Safe
✓
Good
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews