Working at Verulam House Nursing Home
Verulam House, St Albans, AL3 4DH
Operated by Verulam Health Care Limited
50 bedsNursing homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Supportive management, stable team and excellent training, but staff feel stretched when short-staffed and cleaning checks lack a solid system."
Safety & Risk
6/10
✓
2022: Assured on infection control, COVID measures, vaccinations and PPE, but 'not fully assured the home had a system in place to monitor the cleaning of communal areas'; Per 2019: Good safeguarding and medicines with minor gaps like falls reviews.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff reported feeling 100% supported and listened to; no-blame culture, open-door policy contributed to stable long-standing team.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: People and relatives said enough staff to meet needs, but staff felt pressure when not fully staffed and managers covered shifts.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Specialist funded training including university wound care (national award nominee), gold standard accreditation, physio facilitator, leadership courses; regular supervisions and champions mentoring new staff.
Management
8/10
✓
Per 2019 comprehensive inspection: Management team created no-blame culture with open-door policy; praised by staff, residents and professionals as approachable and supportive, hands-on covering shifts.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Regular structured activities 7 days a week with variety including art classes, yoga, exercise, outings to garden centres/museums/cinemas, sunflower competition, boat trips.
Points to consider
Staffing is adequate but care workers feel stretched when some do not turn up for shifts, even though managers help cover.
Staff told us, at times when not every staff turned up for their shift they felt the pressure of meeting every person`s needs in a timely way. They also told us that when this happened managers were always ready to help until the shift was covered.
No solid system to check cleaning of shared areas, leaving some doubt on infection control routines.
Although the home appeared very clean, we were not fully assured the home had a system in place to monitor the cleaning of communal areas.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews