Working at Veronica House Nursing Home

The provider had a proactive and positive culture of safety... However, staff knowledge about people’s risk was not always up to date. We reviewed a person’s care plan that had recently been updated... not all staff we spoke with were aware of this change.

It’s a family feel. Staff get on well. We want to provide the best care.” Staff told us they felt able to speak up about any concerns they had.

Staff shared examples with us of how they had been supported to progress both personally and professionally. This included specific support to progress in their careers which included funded time for them to study.

feedback overall reflected the service had made significant improvements and the management team were approachable and responsive when concerns were raised with them.