Working at Ventura

Bosses quality checks are weak and still not fixed, so they miss problems like incident records and water temperatures.

the provider remained in breach of the legal regulation relating to good governance... audits were not effective at resolving issues identified with high water temperatures, staff recruitment and incident records

Staff numbers are enough most of the time but some care workers want more staff, and hiring records have gaps like missing job history checks.

some staff felt staffing levels needed to increase... gaps in employment history and reasons for leaving previous roles were not always explored or documented

Only standard training done with gaps in updates like medicines skills for some staff.

not all staff had their competency refreshed during the past year, in line with national guidance