Last updated: 10 February 2026
"Supportive management and positive team culture stand out, but unclear staff retention and basic training without specialist development hold it back."
Staff assessed and managed risks... Risks were fully assessed, and safety measures were detailed in care plans. The registered manager reviewed... safeguarding concerns, accidents and incidents and learned lessons. Staff administered and managed people's medicines effectively with regular audits.
The registered manager and staff promoted a positive culture. Comments included, 'There is a good team spirit, very friendly, relaxed and comfortable.' Staff said, '[Registered manager] and [deputy manager] are approachable and supportive.'
There were enough staff on duty to safely meet people's needs. People and relatives told us, 'We can ring any time with the buzzer and they come quickly,' and call bells were answered quickly.
Staff had completed safeguarding training. Staff training was up to date and their competence to administer medicines was assessed. Staff had received MCA training.
People and relatives felt the registered manager was friendly, open and kept them informed. A relative said, 'The manager is very communicative and helpful.' Staff told us management were approachable and supportive.
Staffing is adequate and call bells get quick answers, but no details on agency staff use or how well they keep staff long-term.
There were enough staff on duty to safely meet people's needs. People and relatives told us, 'We can ring any time with the buzzer and they come quickly,' and, 'They never seem to have a problem [with staffing]... [Family member] is never waiting.'
Training covers basics like safeguarding and medicines checks, but nothing on specialist courses or career growth.
Staff had completed safeguarding training. Staff training was up to date and their competence to administer medicines was assessed.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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