Working at Ventress Hall Care Home

Staff assessed and managed risks... Risks were fully assessed, and safety measures were detailed in care plans. The registered manager reviewed... safeguarding concerns, accidents and incidents and learned lessons. Staff administered and managed people's medicines effectively with regular audits.

The registered manager and staff promoted a positive culture. Comments included, 'There is a good team spirit, very friendly, relaxed and comfortable.' Staff said, '[Registered manager] and [deputy manager] are approachable and supportive.'

There were enough staff on duty to safely meet people's needs. People and relatives told us, 'We can ring any time with the buzzer and they come quickly,' and call bells were answered quickly.

Staff had completed safeguarding training. Staff training was up to date and their competence to administer medicines was assessed. Staff had received MCA training.

People and relatives felt the registered manager was friendly, open and kept them informed. A relative said, 'The manager is very communicative and helpful.' Staff told us management were approachable and supportive.