Working at Venetia House
348 Aylestone Road, Leicester, LE2 8BL
Operated by Blue Star Care Ltd
10 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"People are kept safe with robust risk assessments and safe medicines, alongside consistent core staffing and good training, but no registered manager is in post yet."
Safety & Risk
8/10
✓
People were safe and protected from the risk of abuse. Risks to people's health, safety and wellbeing had been robustly assessed. Care plans contained detail and guidance... The provider managed medicines safely.
Staff Culture
6/10
✓
The management team had developed a positive culture, which placed people at the centre of their care. One staff member said, 'It's different now, since the new manager has been in. They have spun it completely around and we are being led properly.'
Staffing Levels
7/10
✓
Staff rotas showed a good mix of core staff on duty for each shift which ensured people's needs were met and provided consistency and continuity for people. Agency staff use was minimal, and only used when absolutely necessary.
Training & Dev
7/10
✓
Staff had received training which enabled them to support people in the most appropriate way. Training had been a priority for the service over recent months, with all staff undertaking a range of topics... Staff received regular supervision meetings.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The care manager has submitted an application to register.
Programmes
5/10
!
People were supported to participate in activities that interested them... '[Person] likes to go to the shops, [person] likes the pub.'... Several people told us of their excitement about an upcoming trip to the seaside. Staff supported people to grow vegetables.
Points to consider
No permanent manager registered yet, which means leadership might not be fully stable or experienced.
At the time of our inspection there was not a registered manager in post. The care manager has submitted an application to register.
Only basic outings like shops, pub and seaside trips, no dedicated activities coordinator or specialist programmes to vary the day.
People were supported to participate in activities that interested them. One staff member told us, 'Everyday is different for them [people who live at the service].' [Person] likes to go to the shops, [person] likes the pub... upcoming trip to the seaside.
New systems and processes introduced but not fully embedded, so some improvements still underway.
New systems and processes had been implemented. However, these were not yet fully embedded. For example, a new maintenance person had been employed and an environmental action plan had been completed, however this was still underway.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews