Working at Vancouver Road
16 Vancouver Road, London, SE23 2AF
Operated by CareTech Community Services Limited
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Excellent training and safety with a supportive team culture, but unclear staff retention and standard activities without specialist programmes."
Safety & Risk
8/10
✓
Risks to people's health and wellbeing were well managed... Staff showed a good knowledge of the potential risks to people and what they needed to do to ensure their safety was maintained at all times. Safeguarding systems and processes were in place to ensure people receiving care were protected from harm or abuse.
Staff Culture
7/10
✓
Staff were positive about the culture of the team and told us the management supported them to progress. We received comments such as 'This is a good team. We all work together' and 'The manager has been really supportive. I have gained so much confidence and I am working towards becoming a senior.'
Staffing Levels
6/10
✓
There were enough staff to ensure people's needs were safely met. The registered manager told us they consulted with local authorities when people's needs changed to obtain more one-to-one hours to ensure people had enough support.
Training & Dev
8/10
✓
The service offered a range of ongoing training to ensure staff continued to develop skills and knowledge. These included a 'lead to succeed' course for managers and staff looking to become managers. There was also a senior support worker programme for supporting staff to build on their existing knowledge and develop their careers further.
Management
7/10
✓
Staff were positive about the culture of the team and told us the management supported them to progress. We received comments such as 'This is a good team. We all work together' and 'The manager has been really supportive.'
Programmes
6/10
✓
The service provided regular activities to ensure people were occupied and stimulated throughout the week. Regular activities included, visits to the pub, cycling in local parks, swimming in the local pool. The service had also organised recent outings to the London transport museum and seaside resorts.
Points to consider
Staffing is adequate to meet needs but no details on staff retention or agency use, so workloads might not always feel easy.
There were enough staff to ensure people's needs were safely met.
Activities are regular with outings and events but no specialist programmes or coordinator, so the role is mostly standard care with some variety.
Regular activities included, visits to the pub, cycling in local parks, swimming in the local pool. The service had also organised recent outings to the London transport museum and seaside resorts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews