Working at Valley Way Respite Service

There were systems in place to protect people from the risk of abuse or harm... staff received training on safeguarding adults from abuse. Staff were aware of the different types of abuse and reporting procedures.

Staff spoke positively about working for the service and told us they felt supported by their colleagues and management. A staff member told us, 'It is brilliant, the manager and organisation and what they do for staff.'

Staff also completed training the provider considered mandatory in areas such as safeguarding, medicines, learning disabilities, as well as in specialised areas such as Percutaneous Endoscopic Gastrostomy (PEG) and pressure ulcer training.

Staff spoke positively about the management staff, in particular of the care co-ordinator. A staff member told us, '[Care co-ordinator] is very co-operative and listens. She is always there for us.'

Staff used a mobile sensory trolley so people had the choice of using the sensory equipment individually... The sensory trolley had also been used therapeutically and this has helped decrease the instances of behaviours that challenged the service.