Working at Valley View Court

Activities are basic and not effective, so the job is mostly routine personal care with few chances to chat or engage people.

There was a plan for activities to take place with people, but staff reported this was not always effective. One staff member told us, “We don’t get to spend time have a chat with [people] or get to know them, we try our best but were not 100%, we do the care but very few everyday activities and people are just bored.”

Staffing levels are inconsistent and often not enough, leaving care workers feeling stretched and rushed on shifts.

We were not fully assured there were always enough staff to meet people’s needs in a timely way... Staff did not feel there was consistency in the staffing levels and told us this impacted how people were supported. Feedback from staff included comments such as, “There’s a lot going on and there's not enough of us,”

Staff feel committed but workloads from staffing issues mean they do not feel fully supported or able to build strong team relations.

Feedback from staff included comments such as, “There’s a lot going on and there's not enough of us,” and “We get to everyone, but it takes time and we’re sometimes late to them.”