Working at Valley View and Penshaw House

Risks to individuals and the environment were well managed however some staff had limited knowledge of evacuation procedures. The manager assured us this would be addressed.

Staff morale and teamwork were good. Staff were enthusiastic about ensuring people received good care and support. People, relatives and staff told us the manager was approachable and supportive.

Staff were appropriately trained. New staff completed a comprehensive induction to the home. Staff were supported in their role through supervisions, observations and an annual appraisal.

People took part in activities, events and outings of their choice. These included, dominoes, bowling, board games, bingo, life skills and reminiscence. People told us, 'I do exercises, have a game of bingo and listen to the radio' and 'I do jigsaws, quizzes and they often have entertainers.'