Last updated: 10 February 2026
"Good training, supportive culture and varied activities, but no registered manager and staffing shortages at mealtimes hold it back."
Risks to individuals and the environment were well managed however some staff had limited knowledge of evacuation procedures. The manager assured us this would be addressed.
Staff morale and teamwork were good. Staff were enthusiastic about ensuring people received good care and support. People, relatives and staff told us the manager was approachable and supportive.
We received mixed views about staffing levels from some people, relatives and staff. Staff told us they did not feel there were enough staff during busy periods. One member of staff said, 'We don't have enough staff at meal times when the home is full.'
Staff were appropriately trained. New staff completed a comprehensive induction to the home. Staff were supported in their role through supervisions, observations and an annual appraisal.
The manager registered with the Care Quality Commission had resigned from the service on 3 February 2020. The service had a new manager who was applying for their registration with the Care Quality Commission.
People took part in activities, events and outings of their choice. These included, dominoes, bowling, board games, bingo, life skills and reminiscence. People told us, 'I do exercises, have a game of bingo and listen to the radio' and 'I do jigsaws, quizzes and they often have entertainers.'
no permanent manager in post, previous one resigned recently and new one is still applying to be registered
The manager registered with the Care Quality Commission had resigned from the service on 3 February 2020. The service had a new manager who was applying for their registration with the Care Quality Commission.
staffing gets tight at busy times like meals, so staff feel stretched and rushed
Staff told us they did not feel there were enough staff during busy periods. One member of staff said, 'We don't have enough staff at meal times when the home is full.'
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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