Working at Valley Road - Resource Centre
65a Valley Road, Northallerton, DL6 1SH
Operated by North Yorkshire Council
6 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Supportive management, stable staff retention and strong safety practices, but a lack of structured activities programme holds it back."
Safety & Risk
8/10
✓
People's medicines had been stored and administered safely. The service was clean and tidy throughout and staff followed good infection control practices.
Staff Culture
7/10
✓
Staff spoke positively of the registered manager who they described as supportive, approachable and knowledgeable.
Staffing Levels
8/10
✓
The service had a low staff turnover with a large number of staff being employed at the service for a number of years. This offered consistency to people using the service.
Training & Dev
7/10
✓
Staff had been provided with constructive one to one supervisions. Training plans were in place to ensure all staff completed required training... A member of staff said, 'There is a lot of training and we can do additional training if we have an interest in a specific area.'
Management
8/10
✓
Staff told us management were open, honest and approachable. Staff received regular support from the registered manager and regular staff meetings had taken place to ensure staff were kept up to date with any changes or concerns.
Programmes
4/10
!
People were supported to access daily activities they would usually enjoy. Some people attended their day care provision. Others remained at the service and were supported to participate in activities of their choice, such as shopping in the local town and meals out.
Points to consider
No structured activities programme or coordinator, so the job is mostly routine personal care and basic outings like shopping.
People were supported to access daily activities they would usually enjoy. Some people attended their day care provision. Others remained at the service and were supported to participate in activities of their choice, such as shopping in the local town and meals out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews