Last updated: 10 February 2026
"Effective training and strong safety practices support staff well, but limited activities and equipment are significant drawbacks."
Improved medicine management procedures... reduce errors to zero in the previous 12 months. Staff had received training about... abuse... risks to people's safety... managed.
Staff enjoyed their role... 'I love what I do.' Staff had mixed views about changes... provided with regular supervision meetings and staff meetings.
Relatives and staff told us there were enough staff to provide support... staffing levels were worked out in advance and were dependant on the needs of the people.
Staff told us training gave them the knowledge... 'We have more in-house training with specialist people... it's fabulous.' Staff receiving training in positive behaviour support.
Relatives were confident in the management... 'The manager is very approachable...' Staff explained there had been changes... mixed views about this.
People took part in different activities, including watching DVDs... sensory equipment... supported to enjoy a local safari park. Staff told us activities were limited due to the equipment.
Limited activities and equipment mean the role is mostly routine care with basic outings like safari parks.
Staff told us activities were limited due to the equipment they had available.
Staffing is adequate but nothing special, just enough for flexible short-notice respite stays.
Relatives and staff told us there were enough staff to provide support to people when they needed it.
Some staff have mixed views on management changes and say communication could be better.
Staff explained there had been changes in the way the service was managed and they had mixed views about this. Some staff told us they felt communication within the service could be improved.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp