Last updated: 10 February 2026
"Supportive management and strong teamwork, but short night staffing and basic activities hold it back."
People were safeguarded from abuse and possible harm... Safe systems were in place... However, we identified some areas required attention, for example, some chair cushions and pressure relieving cushions were stained and the kitchenette required a deep clean.
The registered manager told us, “There is real teamwork noted with all staff... Staff morale is good... I have an open-door policy.” Staff also told us they worked well as a team and supported each other.
We did receive some mixed feedback from people regarding staffing levels on nights and some staff told us it would be beneficial to have an extra staff member on nights to be able to meet people’s needs in a timely way.
Records showed that staff received training relevant to their role. Staff received the support they needed to deliver safe care. This included supervision, appraisal and support to develop.
Staff told us the management team were open and honest. One staff member said, “We are very good at communicating, the managers door is always open and we are listened to.” All staff we spoke with told us they felt supported by management.
Relatives comments included, “It is friendly, and all the staff are lovely. They have lots of singing and things going on weekly.” Activities provided were varied and regular.
Staff numbers are usually enough but sometimes too few at nights or lunch, so residents wait for showers or buzzers.
One person said, "They are short staffed at times, I have to wait for a shower as there are not enough staff, when I ask it can take 2 or 3 days before I get one." Another person said, "When I ring my buzzer I have to wait sometimes, and It can be half an hour."
Only basic activities like singing and weekly events, nothing special to make the job more varied beyond personal care.
Relatives comments included, “They have lots of singing and things going on weekly.”
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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