Working at Valley Lodge Care Home

Medication records have gaps and some areas like chairs or laundry bags aren't cleaned up quickly, so safety isn't reliable every day.

records were not available to provide assurance that the patches remained attached until they were replaced. We saw a person had an accident and although staff assisted them to change, the chair they were sat on was not then immediately cleaned.

Not enough activities especially at weekends, so the job involves a lot more sitting around than engaging people.

“There seems to be an awful lot of sitting around doing nothing, particularly at the weekends. It seems like everyone is just sat.”

Leaders are working on improvements but still have gaps in records and oversight, so management doesn't feel fully stable yet.

The service had not ensured regulatory requirements were fully met in relation to all aspects of record keeping. Processes for medicines did not identify all of our findings and oversight of the service failed to ensure care was provided to people that was person-centred.