Working at Valley Court

No registered manager in place yet, and some staff say the manager is not consistent or supportive to everyone.

At the time of our inspection there was not a registered manager in post. However, a manager was in post and had applied to register with us... Feedback from staff members about the manager was mixed. One staff member told us, "My main concern is [Name] manager, she is not consistent with all staff"

Recruitment checks like verifying references not always done right, even though shifts are covered.

The provider's recruitment process to ensure references were verified was not always followed. This had been identified by the quality manager and was being addressed.

Some safeguarding concerns were not reported to authorities straight away.

The provider had safeguarding systems in place. These systems had identified 3 safeguarding incidents had occurred, but they had not been referred to the local authority or CQC. These were submitted retrospectively, prior to the inspection.