Last updated: 9 February 2026
"Good training, positive culture and engaging activities, but inconsistent management support and recruitment checks not always followed."
Medicines were managed safely; people's risks had been assessed and regularly reviewed.
Overall, people, staff and relatives spoke positively about the management team; staff felt confident raising concerns.
There were enough staff to meet people's needs but provider's recruitment process to ensure references were verified was not always followed.
Staff received an induction and training which included online and face to face training; competency assessments used to ensure skills.
Feedback on the support staff received from the manager was mixed; some staff told us they did not feel as supported.
People told us activities took place daily including group sessions, one to one, alpaca visits and links with local school.
No registered manager in place yet, and some staff say the manager is not consistent or supportive to everyone.
At the time of our inspection there was not a registered manager in post. However, a manager was in post and had applied to register with us... Feedback from staff members about the manager was mixed. One staff member told us, "My main concern is [Name] manager, she is not consistent with all staff"
Recruitment checks like verifying references not always done right, even though shifts are covered.
The provider's recruitment process to ensure references were verified was not always followed. This had been identified by the quality manager and was being addressed.
Some safeguarding concerns were not reported to authorities straight away.
The provider had safeguarding systems in place. These systems had identified 3 safeguarding incidents had occurred, but they had not been referred to the local authority or CQC. These were submitted retrospectively, prior to the inspection.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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