Last updated: 9 February 2026
"Staff feel supported by management and enjoy a family-like team, although bank staff cover shifts and activities are basic."
Improvements made to safeguarding; staff good awareness and knew how to report; incidents recorded, analysed for trends; medicines safe.
Staff said 'We all get on well... good team and [manager] supports us'; 'feels like a family'; dedicated and enthusiastic team.
People and staff said enough staff to meet needs but bank staff used when required for cover such as sickness.
Staff received relevant training, induction with shadowing, one-to-one supervision and annual appraisals in place.
Staff commented they felt supported and had a good understanding of their roles; registered manager had open-door policy and encouraged raising concerns.
Person said 'always something happening'; visitors from charities, schools; community access and partnerships; feedback influenced activities.
Staff numbers are enough but they use bank staff to cover shifts when needed.
bank staff were used when required. We saw staffing assessments which supported this.
No activities coordinator or specialist programmes, just basic community visitors and varied engagement.
visitors from nearby charities, schools and health and social care organisations visited the service... 'I'm not bored, there is always something happening'.
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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