Working at Valentine House
Broadway, Witham, CM8 3RF
Operated by Black Swan International Limited
50 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong person-centred leadership, a homely working atmosphere and safe medicines management, although staffing lacks strong retention and activities need a dedicated coordinator."
Safety & Risk
8/10
✓
Medicines continued to be managed safely. Systems were in place to ensure only trained staff could administer medicines and their competency to do so was regularly reviewed through spot checks and supervision.
Staff Culture
8/10
✓
It's a nice working atmosphere. It's very homely, we work well together.
Staffing Levels
6/10
✓
There were enough staff available to meet the needs of people.
Training & Dev
7/10
✓
Staff continued to receive a variety of training to enhance their skills and knowledge. Staff reflected on their working practice through annual appraisals and regular supervision sessions with the registered manager.
Management
8/10
✓
The registered manager was involved in all aspects of the running of the home and provided her team with principled, person-centred leadership.
Programmes
6/10
✓
Staff supported people to participate in a wide range of personalised and group activities.
Points to consider
Staffing is adequate with enough staff on duty, but no details on low agency use or strong staff retention.
There were enough staff available to meet the needs of people.
Some group and personalised activities like a pub area and library, but no dedicated activities coordinator or specialist programmes.
Staff supported people to participate in a wide range of personalised and group activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews