Working at Vale View Heights

People's risks were assessed and regularly reviewed, and care plans accurately reflected people's level of risk... Medicine administration systems were well managed, and people received their medicines as prescribed... Incidents and accidents were regularly reviewed to identify any actions that could be taken to minimise the risk.

People, staff and relatives told us the culture of the service was improving. One relative said, 'It's friendly and welcoming... ' A second relative said, 'The atmosphere is a lot better, more friendly.' Staff told us they had better access to managers, and felt they were being listened to.

Systems were in place to ensure staff completed appropriate training and new staff completed mandatory training prior to starting work. One staff member said, 'The training is good, and quite exciting, they are all very helpful.' Staff were supported with regular supervision.

Two dedicated activity co-ordinators ensured there were a range of both group and one to one social opportunities available to people 7 days a week. Organised group activities included exercise classes, music, bingo and a weekly quiz... Children from a local playgroup made regular visits... The home's minibus was used for regular outings.