Last updated: 9 February 2026
"Outstanding activities and robust safety, with good training and improving culture, but management changes have caused high staff turnover and leadership gaps."
People's risks were assessed and regularly reviewed, and care plans accurately reflected people's level of risk... Medicine administration systems were well managed, and people received their medicines as prescribed... Incidents and accidents were regularly reviewed to identify any actions that could be taken to minimise the risk.
People, staff and relatives told us the culture of the service was improving. One relative said, 'It's friendly and welcoming... ' A second relative said, 'The atmosphere is a lot better, more friendly.' Staff told us they had better access to managers, and felt they were being listened to.
Staff were recruited safely and there were enough staff to meet people's needs... We received some mixed feedback about staffing levels, and some people and relatives reflected there had been a lot of changes in the staff team over the past few years. One relative said, 'There doesn't seem to be enough staff on duty at any one time.'
Systems were in place to ensure staff completed appropriate training and new staff completed mandatory training prior to starting work. One staff member said, 'The training is good, and quite exciting, they are all very helpful.' Staff were supported with regular supervision.
There had been several changes within the management team since our last inspection. People's relatives told us they had found the changes in management impacted the leadership of the service. One relative said, 'There has been some lack of leadership and a high staff turnover.' A second relative told us, 'They seem to change the managers a lot.'
Two dedicated activity co-ordinators ensured there were a range of both group and one to one social opportunities available to people 7 days a week. Organised group activities included exercise classes, music, bingo and a weekly quiz... Children from a local playgroup made regular visits... The home's minibus was used for regular outings.
No permanent manager at the start of the inspection, with several recent manager changes causing leadership gaps and high staff turnover.
At the time of our inspection there was not a registered manager in post... People's relatives told us they had found the changes in management impacted the leadership of the service. One relative said, 'There has been some lack of leadership and a high staff turnover.'
Staffing is adequate but with high turnover, ongoing recruitment, and some relatives saying there are not always enough staff on duty.
We received some mixed feedback about staffing levels... One relative said, 'There doesn't seem to be enough staff on duty at any one time, however, the staff that are on are really good.' A second relative told us, 'They are always recruiting staff.'
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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