Working at Vale View

People were supported to take positive risks to aid their independence. The management team responded appropriately when accidents or incidents occurred and used any incidents as a learning opportunity.

Staff told us 'I don't know who is more excited when people achieve something, we all celebrate together. It is as rewarding for us as it is for them, to see people develop their independence.'

There were sufficient staff on duty to meet people's needs and to enable people to take part in social activities and to attend medical appointments. The provider operated a safe recruitment process.

One staff member told us, 'I was provided with specialist training to enable me to offer support with hydrotherapy and physiotherapy to enable me to offer effective care in this area for people I work with.'

Service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.

The provider had developed creative activities that promoted and enhanced people's learning and wellbeing. Staff had worked with the local college to introduce Lego therapy; staff used this fun pastime to provide challenging and structured learning sessions to develop people's social and motor skills.