Working at Vale House
Vale Avenue, Bolton, BL6 5RF
Operated by Consensus Support Services Limited
8 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Staff praised the supportive management and positive culture, but staffing lacks retention details and activities need a dedicated coordinator."
Safety & Risk
8/10
✓
Medicines were managed, administered and stored safely... A safe system of staff recruitment was in place and suitable arrangements were in place to help safeguard people from abuse.
Staff Culture
8/10
✓
Staff spoken with felt supported in their roles and had opportunities to talk about their work, concerns or any other issues through formal and informal processes. They told us they felt able to raise any issues with the registered manager.
Staffing Levels
6/10
✓
We found that sufficient numbers of staff were provided to meet the needs of the people who used the service.
Training & Dev
7/10
✓
We saw from the training plan that staff had received training relevant to their role. Training included: Conflict and challenging behaviour, first aid, food hygiene, information and governance, safeguarding and health and safety.
Management
8/10
✓
Staff spoken with were complimentary about the management of the service. Staff described the registered manager as, 'Very well organised', 'Runs an excellent service' and 'Very supportive to all staff and people living at the service'.
Programmes
6/10
✓
Daily activity plans were completed offering a range of trips and outings and house activities... a very successful allotment project that gave the supported individuals their own piece of land to cultivate.
Points to consider
Staff numbers are enough for 1 to 1 support and night cover, but no details on low staff turnover or no agency workers.
We found that sufficient numbers of staff were provided to meet the needs of the people who used the service. The service delivered one to one staff support to each individual for fifteen hours per day.
Activities include trips, outings, and an allotment project, but no dedicated coordinator or specialist therapy programmes.
Daily activity plans were completed offering a range of trips and outings and house activities... organised with the help of staff a very successful allotment project.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews