Last updated: 10 February 2026
"A close-knit family atmosphere and strong safety practices, although no structured activities programme, basic induction and inconsistent incident reporting hold it back."
Staff understood their safeguarding responsibilities. Risks to people were appropriately assessed and clear guidance was in place for staff to manage risks.
There was a positive atmosphere in the service. One relative told us, "Staff feel like a close-knit family."
There were enough staff on duty and staff were recruited appropriately.
an induction was in place for new staff.
Leaders were approachable and people had confidence in the management.
Staff levels were reviewed weekly and were varied depending on the activities happening each week
No structured activities programme or coordinator, so the job is mostly routine personal care.
Staff levels were reviewed weekly and were varied depending on the activities happening each week
Only basic induction mentioned, no specialist training or development opportunities.
an induction was in place for new staff.
Manager does not always report important incidents to regulators.
The registered manager was not always clear about which incidents should be reported to the Commission.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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