Working at Urmston House
565 Hareclive Road, Bristol, BS13 0LU
Operated by Shaw Healthcare (Specialist Services) Limited
6 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Effective leadership and strong infection control with a positive team culture, but staffing shortages from absences create heavy workloads and agency reliance."
Safety & Risk
8/10
✓
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively, managing outbreaks, and meeting all vaccination and testing requirements (2022 targeted IPC inspection).
Staff Culture
7/10
✓
Staff were positive and said although they were short staffed the team worked well together to ensure people were supported and their needs were met (2022).
Staffing Levels
4/10
!
The home was experiencing some pressures relating to staffing due to high levels of absence due to COVID... Agency staff were also used... On the day of the inspection two staff had contacted the service at short notice... short staffed (2022).
Training & Dev
/10
✕
Management
7/10
✓
Relatives were very complimentary about... the way the staff and the registered manager had managed the pandemic... 'the staff/manager are excellent and know (name of person) really well' (2022).
Programmes
6/10
✓
People were supported with regular activities in the home and their local community... three people had been supported to have a holiday last year and one person had celebrated their birthday with a steel band in the garden (2022).
Points to consider
Staffing is stretched from sickness absences, so managers and agency workers cover shifts and workloads get heavy.
The home was experiencing some pressures relating to staffing due to high levels of absence due to COVID. Team leaders and the registered manager were working alongside care staff to ensure people received safe and effective care. Agency staff were also used. On the day of the inspection two staff had contacted the service at short notice and the registered manager was unable to cover the absence.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews