Working at Upton Mill Care Home
Mercer Way, Tetbury, GL8 8FH
Operated by Porthaven Care Homes No 3 Limited
64 bedsNursing homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Approachable management, excellent activities programmes and good training foster a positive culture, although staffing relies on agency workers to cover vacancies."
Safety & Risk
8/10
✓
People were protected from the risk of abuse... Risks to people had been assessed... People received their medicines safely... Lessons learnt were identified and acted upon
Staff Culture
8/10
✓
Staff told us they felt the atmosphere in the home was calm, that there was a really good care team and the morale was good
Staffing Levels
6/10
✓
People and relatives told us there was enough staff... Recruitment was ongoing to fill staff vacancies. In the interim agency staff were used
Training & Dev
8/10
✓
Staff received the support, supervision and training they needed... Senior staff received specific training... catheter training, NEWS 2... tissue viability
Management
8/10
✓
Staff and relatives praised the management... '[Acting home manager] is absolutely excellent; very approachable'; 'The department heads are all brilliant; easy to talk to'
Programmes
9/10
✓
The home's trainer had completed a Dementia Care Mapping™ course... Leaders facilitated an exceptionally people focused culture... Dementia Friends... Alzheimer's society... community projects
Points to consider
Staffing is adequate but relies on some agency workers to cover vacancies and extra hours from existing staff.
Recruitment was ongoing to fill staff vacancies. In the interim agency staff were used to maintain the assessed staffing levels, the management team actively supporting on the floor and existing staff worked additional hours.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews