Working at Upton Manor
1 Dorchester Road, Poole, BH16 5NJ
Operated by Waypoints (Upton) Ltd
67 bedsNursing homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported in a positive culture with robust safety practices, although staffing is adequate and activities lack specialist programmes."
Safety & Risk
8/10
✓
Robust risk assessments were now in place. These covered people's care needs and the environment... Accidents and incidents including falls and wounds were recorded and audited regularly. There had been a significant decrease in falls which was in part due to the analysis and learning shared from audits.
Staff Culture
8/10
✓
The manager and quality service lead had worked hard to engage with the staff team, support them during the pandemic and involve them in the many improvements that had been made. Staff now reflected a feeling of being supported and appreciated when we spoke with them.
Staffing Levels
6/10
✓
Improvements had been made and we now saw that there were enough staff deployed to meet people's needs at all times. Staff told us they were happy with the current staffing levels and though they would always like to have additional staff, they were now able to meet people's needs safely.
Training & Dev
7/10
✓
The provider had arranged for all staff to complete the 'Bournemouth University Eating and Drinking Well with Dementia' training. This was being introduced to staff individually by the quality service lead and enabled all staff to have a good knowledge of supporting people with their nutrition and hydration.
Management
7/10
✓
The manager and quality service lead had worked extensively with the staff team to improve morale and recent events in the service had shown that staff were feeling more empowered and felt able to speak to the manager and quality service lead confidentially if they were concerned about something.
Programmes
6/10
✓
Per 2019 comprehensive inspection: People had the opportunity to participate in various group and individual activities that reflected their interests and abilities including visiting musicians, hairdresser, manicures, audio books, film club, trips to local cafés.
Points to consider
Staffing levels are enough to keep things safe, but staff say they would like more people on shift.
Staff told us they were happy with the current staffing levels and though they would always like to have additional staff, they were now able to meet people's needs safely.
There is an activities coordinator with regular group and one-to-one sessions like music and outings, but no specialist programmes to make the job more varied.
Per 2019 comprehensive inspection: People had the opportunity to participate in various group and individual activities that reflected their interests and abilities including visiting musicians, hairdresser, manicures, audio books, film club, trips to local cafés.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews