Working at Upton House
Deal Road, Worth, Deal, CT14 0BA
Operated by Upton House
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong positive culture and safety practices with a visible supportive manager, but limited details on staff turnover and agency use."
Safety & Risk
8/10
✓
The provider had a positive culture of safety, based on openness and honesty. The registered manager reviewed incident reports for any patterns or themes and acted if an issue was identified to prevent it happening again.
Staff Culture
8/10
✓
There was a positive culture where people felt they could speak up and they would be listened to. People and staff told us they were confident to raise concerns and make suggestions to improve.
Staffing Levels
6/10
✓
There were enough skilled and experienced staff to meet people’s needs.
Training & Dev
/10
✕
Management
7/10
✓
We observed the registered manager was visible, working alongside staff in a supportive way.
Programmes
/10
✕
Points to consider
Staffing is adequate with enough skilled staff, but no details on staff turnover or agency use to confirm easy workloads.
There were enough skilled and experienced staff to meet people’s needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews