Working at Upton Dene Residential and Nursing Home

Staff aren't always learning from falls and accidents so the same problems keep happening.

some accidents and incidents were repetitive in nature. Some of the recommendations made to prevent similar accidents and incidents from happening again had not been acted upon consistently.

Not enough staff at busy times so people have to wait for help, and agency staff are sometimes hard to understand.

People also told us at times they had to wait for help from staff. People also said agency staff whose first language was not English were difficult to understand.

Bosses know there are big problems but aren't fixing them quickly enough.

At the time of our assessment, insufficient progress in making improvements had been made.