Working at Upton Cottage
18 Bay Road, Clevedon, BS21 7BT
Operated by Mrs Hazel Paterson
16 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Staff feel supported in a positive culture, but serious safety gaps in medicines and safeguarding, plus no specialist training for learning disabilities, hold it back."
Safety & Risk
2/10
✕
Improvements needed to safe handling of laundry, radiators that posed a risk of scalding, shortfalls in management of medicines and incidents/accidents; 1 safeguarding notification not made to CQC.
Staff Culture
6/10
✓
Staff told us, “It’s a nice place to work” and “There is amazing support (from management). All very good and supportive.”
Staffing Levels
4/10
!
Staff felt there were not always enough staff when other staff were off; families raised concerns about one-to-one support.
Training & Dev
3/10
✕
Staff had not received training in how to support people with a Learning Disability or Autism. This training is called Oliver McGowan training and is a requirement for all staff to complete.
Management
4/10
!
Staff felt supported and able to raise concerns with the registered manager and provider, although improvements were still needed to the provider’s governance arrangements as they had not identified shortfalls found during this inspection.
Programmes
4/10
!
People were supported to attend community activities, such as a day centre; per 2023 inspection, people attended day centres, art therapy, boat rides, BBQs.
Points to consider
Serious safety gaps like poor medication records, missed accident follow-ups, and a missed safeguarding alert mean daily risks for residents and staff.
We found 1 safeguarding notification had not been made to CQC when required... shortfalls in the management of medicines and incident and accidents.
No specialist training for learning disabilities or autism, so staff lack skills for the residents they support.
Staff had not received training in how to support people with a Learning Disability or Autism. This training is called Oliver McGowan training.
Not always enough staff to cover one-to-one support, leaving team stretched when people are off.
Staff felt there were not always enough staff when other staff were off... families... were not always assured people were being supported with their one-to-one support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews