Last updated: 9 February 2026
"Approachable managers, a proud committed team, and an open safety culture stand out, although standard training and activities lack specialist approaches."
There was an open culture within the home to learn from accidents and incidents. Accidents were recorded and analysed.
Staff were proud to work at Upton Bay Care Home, their comments included: 'We have such a good, fun, committed and very passionate team'
Staff told us staffing levels were good. The registered manager told us they had a number of dual roles within the home.
Staff told us they received enough training to enable them to carry out their role effectively. Staff induction was comprehensive.
Both the deputy manager and the registered manager have an open door policy. It's nice to have managers who just don't stay in their offices.
People had access to a wide range of activities... An activities co-ordinator made links with activity providers outside the home.
Staffing is good but they keep a list of bank staff to help cover sickness or shortages.
the registered manager told us staff helped each other and had a register of bank staff who were available to them.
Only standard induction training and supervisions, no specialist courses or funded qualifications.
Staff told us they received enough training to enable them to carry out their role effectively. Staff induction was comprehensive and included a programme of both online learning and face to face practical sessions.
Activities programme run by a coordinator with variety like outings and gardening, but no specialist or innovative approaches.
People had access to a wide range of activities to keep them active, involved and stimulated... An activities co-ordinator made links with activity providers outside the home and developed activity plans that were varied.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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