Working at Upperton Gardens

Risks to people were safely managed... Records showed the frequency of incidents had reduced in 2019 from the previous year.

There were enough staff on duty at the home to support people safely. One relative told us, 'There are enough staff to give lots of individual attention...'

Staff completed a programme of training relevant to people's needs... One staff member told us, 'The training has been fantastic, particularly the training on autism and Positive Behaviour Support.'

Staff told us they were well supported by the provider and manager. One staff member said, 'The manager is very supportive and caring.'

Planned activities... included bowling, going to the pub, meals out, aromatherapy, a visit to a sensory room and horse riding.