Working at Uplands Rehabilitation Centre

Risk assessments were in place to identify specific support needs people might need. Risk assessments identified if people were at risk of falls, pressure sores, malnutrition and choking and what staff could do to lessen these risks.

Staff we spoke with were positive about their roles and their focus was to provide good outcomes for people.

The registered manager told us they had been successful with recruiting new staff to the service. In the interim they had used regular agency staff who knew the service well.

Since being in post the registered manager had reviewed training and supported staff to engage in development opportunities by providing additional training courses. For example, two staff had been enrolled onto a leadership course and another member of staff told us they were also starting a management course in the new year.

There has been a new registered manager appointed at the service. They have been working with the provider to review the service and introduce changes they feel are appropriate for the running of the service.