Working at Uplands House Care Home

Staff told us that they now felt confident to raise concern about the service with the senior management team. Staff also felt they would be listened to if they did need to raise concerns. Staff felt respected, supported and valued and felt able to raise any concerns without fear.

Staff had completed and kept up to date with their mandatory training. At the time of the inspection 83.4% were up to date with their mandatory training. The only training we identified that had a low compliance rate was infection control; only 10% of staff completed the training, but the remaining staff had been booked on the training for the following month.

Senior managers were visible across the hospital and staff felt they were approachable, listened to them and acted on their concerns. However, the provider was in the early stages of implementing a new governance process across all of its services. Managers at Uplands were still introducing this structure so not all governance processes were working effectively.