Working at Upfield
1 Upfield, Horley, RH6 7JY
Operated by Gresham Care Operations Limited
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Praised leadership and strong safety, but stable staffing without great retention and activities lacking specialist programmes."
Safety & Risk
8/10
✓
People's medicines administration records were completed correctly... The registered manager regularly reviewed incidents, accidents and medicines errors to establish any lessons learned...
Staff Culture
7/10
✓
'The culture is ok, everyone seems to discuss everything, double checking things, no one's avoiding anyone. It is a bit like a big oversized professional family.'
Staffing Levels
6/10
✓
There were enough staff to support people in a timely and flexible way... 'Overall we have a stable team and we are ok with staffing.'
Training & Dev
7/10
✓
Staff completed a range of basic and specialist training including learning disabilities and autism training, courses around different communication methods, how to safely support people in distress...
Management
8/10
✓
The managers continuously improved the home and listened to people, their relatives and staff when making changes. They were praised for their leadership and staff told us they worked well as a team.
Programmes
6/10
✓
People were offered a variety of things to do, including support with developing life skills, physical exercises, walks and outings in the local area and themed events in the home.
Points to consider
Staff numbers are enough and the team is stable, but no details on great retention or no agency staff to make workloads really easy.
'Overall we have a stable team and we are ok with staffing.'
Varied everyday activities like cooking, crafts, outings, and volunteering, but no specialist programmes or coordinator for more creative work.
People were offered a variety of things to do, including support with developing life skills, physical exercises, walks and outings... arts and crafts or cooking classes...
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews