Working at Unity Care
90 Gravelly Hill Erdington, Birmingham, B23 7PF
Operated by Unity Care
3 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"A supportive family-like culture and stable long-term staff, but no structured activities programme and only basic training hold it back."
Safety & Risk
7/10
✓
Potential risks to people had been assessed and managed appropriately. People received their medicines safely and as prescribed. Risk assessments were reviewed on a regular basis.
Staff Culture
8/10
✓
A member of staff told us, 'It's a great place to work, everyone's so supportive of each other'. A relative told us, 'It's like a little family there'.
Staffing Levels
7/10
✓
There were sufficient numbers of staff to meet people's needs. A relative told us, 'They all know [person] really well. Most of the staff have been there with him a long time'.
Training & Dev
6/10
✓
Staff had received appropriate training and had the skills they required to meet people's needs. Staff told us they had regular supervision meetings with their line manager to support their development.
Management
7/10
✓
People using the service, their relatives and staff were confident about approaching the registered manager if they needed to. Staff told us they felt they were listened to by the registered manager.
Programmes
4/10
!
A person told us, 'I like going places around Birmingham. I'm going out tonight to [club]'. A member of staff told us, '[Person] likes cars, so we take him out to car showrooms'.
Points to consider
No activities coordinator or structured programme, so the job is mostly personal care with some support for outings and hobbies.
No mention of dedicated activities coordinator, structured programme, or specialist engagement approaches; only individual outings and hobbies noted in care plans.
Only standard training to meet basic needs plus regular supervisions, no specialist courses or funded qualifications.
Staff had received appropriate training and had the skills they required to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews