Working at United Response - The Swallows 183 -189 Hanworth Road

Safeguarding concerns, complaints, accidents and incidents and whistleblowing were reviewed and analysed to ensure emerging themes were identified, necessary action taken and to look at ways of preventing them from happening again.

A staff member told us, 'I absolutely love it working here. We form really strong bonds with people.' Another staff member said, 'People are happy here and I love seeing their smiling faces every day.'

The home's staff team was well-established and were aware of people's routines, preferences, identified situations where people may be at risk and acted to minimise those risks. There were enough staff available to flexibly meet people's care and support needs.

There was specialist training specific to people's individual needs, with detailed guidance and plans. This included epilepsy, and Percutaneous endoscopic gastronomy (PEG) feeding through a tube directly into the person. Staff received 4 to 6 weekly supervision, annual reviews and there were monthly staff meetings.