Working at United Response - 8 -10 Woodlawn Crescent
8-10 Woodlawn Crescent, Twickenham, TW2 6BE
Operated by United Response
4 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Excellent staff teamwork and safety practices with stable staffing, but limited hands-on leadership and no dedicated activities coordinator."
Safety & Risk
8/10
✓
People were able to take acceptable risks... risk assessments covered all aspects... regularly reviewed... Safeguarding concerns, accidents and incidents reviewed and analysed, learning shared with staff.
Staff Culture
8/10
✓
A staff member told us, 'I love it here, looking after people. That is what we are here for.' 'We are a good, well-established staff team with excellent teamwork.'
Staffing Levels
7/10
✓
The home had a well-established staff team who knew people's routines... Enough staff were provided to flexibly meet people's care and support needs. Staffing levels matched the rota.
Training & Dev
7/10
✓
Staff received training in de-escalation techniques, safeguarding, medicines administration regularly refreshed; per 2019 comprehensive inspection: specialist training such as epilepsy and dementia care, quarterly supervision.
Management
6/10
✓
Relatives told us the home was well-run and the registered manager was approachable. A staff member said, 'We get the support we need.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: activities including Zumba, drink and draw canvas and cocktails, Yoga, trips to bowling, Brighton, cinema; 2022: community activity hub, trips to shops, lunch out, parks.
Points to consider
The manager is approachable and runs a well-managed home, but no strong evidence of hands-on leadership or driving team innovation.
Relatives told us the home was well-run and the registered manager was approachable. A staff member said, 'We get the support we need.'
There are regular group and community activities like Zumba and outings, but no dedicated activities coordinator or specialist therapy programmes.
Per 2019 comprehensive inspection: Activities were a combination of individual and group... Zumba, drink and draw canvas and cocktails and Yoga... trips out to bowling, Brighton... 2022: community activity hub... trips to the shops, lunch out and going to the local parks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews