Working at United Response - 74 Oaklands
74 Oaklands, Chippenham, SN15 1RQ
Operated by United Response
4 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Long-serving staff with excellent training and a supportive team, but the manager's absence leads to missed issues and cleaning lapses."
Safety & Risk
6/10
✓
The service was homely but did not always promote the prevention and control of infection... People's medicines were safely managed... Staff knew how to identify and report potential abuse.
Staff Culture
6/10
✓
Staff told us they felt valued and well supported... 'We're a close team, we support each other very well... I have never worked with such a supportive, friendly bunch.'
Staffing Levels
8/10
✓
All staff had worked at the home for many years and knew people well... There were enough staff to support people effectively.
Training & Dev
8/10
✓
Records showed staff were up to date with the completion of their mandatory training. This included topics such as food hygiene, fire safety, mental health awareness and autism... 'Training here is boom, boom, boom, it's brilliant.'
Management
4/10
!
There was a registered manager in post although at the time of this inspection, they were on a period of extended leave... their limited presence in the service, increased the risk of things being missed.
Programmes
6/10
✓
People enjoyed a range of social activity both at home and within the community. This included local groups such as Zumba, church and various social groups. Two people undertook voluntary work.
Points to consider
The manager is often away on leave and based at the office, so small problems around the home get missed.
their limited presence in the service, increased the risk of things being missed.
There are some lapses in keeping the home clean like clothes on the laundry floor and debris on chairs.
there was debris on the chairs in the dining room and clothing had been placed on the floor in the laundry room.
Activities are regular community outings and volunteering but no specialist programmes or coordinator mentioned.
People enjoyed a range of social activity both at home and within the community. This included local groups such as Zumba, church and various social groups.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews