Working at United Response - 66 & 66a Lemsford Road
66 & 66a Lemsford Road, St Albans, AL1 3PT
Operated by United Response
11 bedsResidential homes
Workplace Score
2.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.9/10
Key Finding
"Staff feel more supported in an emerging positive culture, but no permanent manager, training gaps and insufficient staffing cause safety failings."
Safety & Risk
1/10
✕
The service was in breach of legal regulation in relation to people’s safe care and treatment
Staff Culture
5/10
!
Staff reported feeling more supported and able to approach the current manager, reflecting a more open and positive culture beginning to emerge
Staffing Levels
3/10
✕
records reviewed found that the provider did not make sure there were enough qualified, skilled and experienced staff. ... One staff member said, “I think we need more staff, there are 4 people we support, we should have 3 carers"
Training & Dev
2/10
✕
gaps in epilepsy training, with rota records showing staff without appropriate training supporting individuals with this condition across multiple weeks
Management
2/10
✕
At the time of the inspection the Registered Manager was no longer in post, We found that there were failings in the provider oversight of the culture of the service
Programmes
3/10
✕
While some individuals were supported to take part in activities they enjoyed, others did not have the same opportunities for meaningful engagement
Points to consider
No permanent manager means unstable leadership and poor oversight of safety issues
At the time of the inspection the Registered Manager was no longer in post, We found that there were failings in the provider oversight of the culture of the service
Big gaps in training for epilepsy, Makaton and medicines leave staff unequipped for complex needs
Staff training and competency assurance required significant improvement. ... gaps in epilepsy training, with rota records showing staff without appropriate training
Not enough skilled staff especially busy mornings when people are left without support
concerns were raised about staffing levels. One staff member said, “I think we need more staff, there are 4 people we support, we should have 3 carers, as when 2 staff are supporting people, there are 2 people that are left with no support particularly in the morning it is busy.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Inadequate
Safe
✕
Inadequate
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews