Working at United Response - 60 Woodland Way
60 Woodland Way, Mitcham, CR4 2DY
Operated by United Response
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Stable management by a long-serving registered manager, reliable staffing with no vacancies, and a positive culture, but basic activities and routine training hold it back."
Safety & Risk
8/10
✓
People had up to date care plans that contained detailed person-centred risk assessments... Medicines were safely administered... no recording errors or omissions... The provider learnt lessons when things went wrong.
Staff Culture
7/10
✓
The home's culture was positive, open, and honest... Staff were aware of and followed the provider's vision and values... Staff told us they received all the support they needed.
Staffing Levels
7/10
✓
In the last 2 years the number of support staff... had been increased from a minimum of 2 to 3 support workers... the care home remained well-staffed and currently they did not have any support worker vacancies.
Training & Dev
6/10
✓
Staff were trained how to identify signs of possible abuse... positive behavioural support training... Makaton training... We received [additional evidence on] staff training and supervision.
Management
7/10
✓
Relatives, community health and social care professionals and support workers all spoke positively about the way the care home continued to be managed by the registered manager who had been in post for over 5 years.
Programmes
5/10
!
Per 2017 comprehensive inspection: each person had their own varied activities timetable... Activities included swimming, art and crafts, sensory stimulation, day trips and visits to local restaurants.
Points to consider
No activities coordinator or innovative programmes, so the role is mostly routine care with basic group stuff like arts, crafts, and trips from the older report.
Per 2017 comprehensive inspection: varied activities timetable for the week... swimming, art and crafts, sensory stimulation, day trips
Only standard training plus some specialist like behaviour support and Makaton, no funded qualifications or career development paths.
Staff received positive behavioural support training... Makaton training to enable them to communicate... safe management of medicines training
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews