Working at United Response - 4 Highgate Park
4 Highgate Park, Harrogate, HG1 4PA
Operated by United Response
4 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Manager highly praised by staff, families and residents with a supportive culture, but Sunday staffing shortages and basic training hold it back."
Safety & Risk
7/10
✓
The provider had a safeguarding policy and procedure in place and staff completed training to support them to identify and respond to safeguarding concerns.
Staff Culture
7/10
✓
All the staff we spoke with described feeling supported within their roles.
Staffing Levels
5/10
!
There were sufficient numbers of staff in place to ensure people's safety and spend time with them.
Training & Dev
6/10
✓
Staff received training in the areas the provider considered mandatory, which included safeguarding adults, moving and handling and emergency first aid. Staff also completed 'refresher' training.
Management
8/10
✓
The registered manager was highly commended by the staff team, carers and people who used the service without exception.
Programmes
6/10
✓
Each person had a weekly 'activity plan', which outlined how they liked to spend their time including going for meals, shopping, day centres, card making and caring for rabbits.
Points to consider
Staffing is adequate but there were shortages on Sunday mornings so people missed out on church trips.
in recent weeks there had not been enough staff on a Sunday morning to provide this support
Only standard mandatory training and refreshers with no specialist courses or funded qualifications.
Staff received training in the areas the provider considered mandatory, which included safeguarding adults, moving and handling and emergency first aid.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews