Working at United Response - 36 Harvey Road

A staff member told us, 'I love working here. We get very good support when we need it.' The service had a culture that was open, honest and positive with leadership and management that was clearly identifiable and transparent.

There were enough staff to provide people with flexible care to meet their needs. During our visit, staffing levels matched the rota and enabled people's needs to be met safely. The home's staff team was well-established.

Per 2019 comprehensive inspection: Care workers completed training that was relevant to supporting people with learning disabilities including moving and handling, epilepsy, positive behaviour support. Care workers received regular supervision.

Relatives said the home was well-run and the registered and line manager were approachable. A staff member said, 'Any questions I can just sit down with the managers.'

Staff made sure that people had access to local resources such as a community activity centre where they socialised with friends, a visiting music organisation, trips to the shops, lunch out and going to the local parks.