Last updated: 9 February 2026
"Strong safety practices and a positive culture with approachable managers, but standard training without specialist courses and basic activities hold it back."
Staff had received training in how to identify signs of possible abuse... Medicines were safely administered, regularly audited... Any safeguarding concerns, complaints, accidents and incidents and whistleblowing were reviewed and analysed.
A staff member told us, 'I love working here. We get very good support when we need it.' The service had a culture that was open, honest and positive with leadership and management that was clearly identifiable and transparent.
There were enough staff to provide people with flexible care to meet their needs. During our visit, staffing levels matched the rota and enabled people's needs to be met safely. The home's staff team was well-established.
Per 2019 comprehensive inspection: Care workers completed training that was relevant to supporting people with learning disabilities including moving and handling, epilepsy, positive behaviour support. Care workers received regular supervision.
Relatives said the home was well-run and the registered and line manager were approachable. A staff member said, 'Any questions I can just sit down with the managers.'
Staff made sure that people had access to local resources such as a community activity centre where they socialised with friends, a visiting music organisation, trips to the shops, lunch out and going to the local parks.
Staff get standard training like moving and handling plus regular check-ins, but no extra specialist courses or paid qualifications.
Per 2019 comprehensive inspection: 'I feel United Response provide adequate training and supervision for me as well as the other staff'
Enough staff on shift to keep care safe, but no comments from staff on easy workloads or super stable team.
There were enough staff to provide people with flexible care to meet their needs. During our visit, staffing levels matched the rota and enabled people's needs to be met safely.
Some community trips, music visitors and park outings, but no activities lead or special creative programmes.
access to local resources such as a community activity centre where they socialised with friends, a visiting music organisation, trips to the shops, lunch out and going to the local parks.
AI Generated
Last inspected: October 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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