Last updated: 10 February 2026
"Staff feel valued in a family-like team with an approachable manager and strong safety, but basic activities and just enough staffing hold it back."
Robust safeguarding with no concerns; medicines safely administered as prescribed with audits and competency checks; person-centred risk assessments.
Staff felt valued and supported, describing the team as 'like a family'; one said 'It is brilliant working here ... I feel like we make a real difference'.
Staffing levels and skill mix were appropriate with consistent rotas and no agency use; staff said 'There is enough staff to provide safe care'.
Staff had bespoke induction, ongoing refresher training in specialised areas, and medicines competency assessments; staff said 'We get up to date training and bespoke training, if we need it'.
The registered manager was seen as approachable and committed to high-quality care; staff said 'The manager is amazing' and 'The manager is like my friend'.
Professionals noted 'meaningful sensory activities'; people 'attended local community events and were active members of their local community'.
No activities coordinator or special programmes, just basic community outings and sensory activities, so the role is mostly routine personal care.
high level of understanding of how to support people’s complex health and care needs, balanced with the importance of providing meaningful sensory activities ... attended local community events
Staffing is safe and consistent with no agency workers, but just enough rather than allowing unhurried personalised care.
There is enough staff to provide safe care ... consistent staff team without the need to use agency staff
Training covers mandatory and some specialist areas with refreshers, but no funded qualifications or career paths mentioned.
bespoke induction and ongoing refresher training, including in specialised areas ... up to date training and bespoke training
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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