Working at United Response - 29 Mayfair Avenue

Managers and staff understood how to safeguard people... Medicines monitoring checks and audits were now carried out at regular intervals... Medicines stocks, balances and records showed people consistently received their prescribed medicines

A member of staff told us, “This is a good place to work. We have an excellent team spirit and we work together well like one big happy family.” Staff told us they were part of a diverse team, treated equally and fairly, and they felt able to speak up

Staff were well-trained to meet people’s needs... Staff received a mixture of e-learning and in-person practical and theoretical training, which was routinely refreshed... A member of staff added, “I receive all the training I need... plenty of it and its constantly being up dated"

The services long standing registered manager... Staff were equally complimentary about the leadership approach of the registered manage who they consistently described as effective, professional, and friendly. One member of staff told us, “I feel 100 percent supported by the registered manager"