Working at United Response - 198 Powder Mill Lane
198 Powder Mill Lane, Whitton, TW2 6EJ
Operated by United Response
5 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.7/10
Key Finding
"Supportive management and positive staff culture impress, but unclear staff retention and no dedicated activities coordinator hold it back."
Safety & Risk
7/10
✓
People protected from abuse; risks assessed and reviewed; medicines safely administered and audited; incidents reviewed and analysed with learning shared in meetings.
Staff Culture
7/10
✓
A staff member commented, 'I really enjoy working here. It's great to experience meeting different people.' Staff were aware of responsibilities, happy to take responsibility and report concerns.
Staffing Levels
6/10
✓
There were enough staff to provide people with flexible care to meet their needs. During our visit, staffing levels matched the rota and enabled people's needs to be met safely.
Training & Dev
7/10
✓
Per 2020 comprehensive inspection: specialist training specific to the home including dementia, autism, epilepsy and diabetes; staff received regular supervision, annual reviews and monthly meetings.
Management
7/10
✓
A relative said, 'The [registered] manager is lovely, very approachable and positive.' A staff member said, 'The management is really good, always on top of things.'
Programmes
6/10
✓
Per 2020 comprehensive inspection: people attended circuit squad, yoga, wrestling club, politics group, drink and draw, trips to shops, art exhibitions, cinema, pub, social clubs and sensory sessions.
Points to consider
Staff numbers match the rota and meet needs safely, but no details on staff retention or minimal agency use.
There were enough staff to provide people with flexible care to meet their needs. During our visit, staffing levels matched the rota and enabled people's needs to be met safely.
Varied trips and social activities via the organisation's hub keep things interesting, but no dedicated activities coordinator or specialist therapeutic programmes.
Per 2020 comprehensive inspection: activities included circuit squad, yoga, trips to art exhibitions, cinema, pub; people attended social clubs and sensory sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews