Working at United Response - 16 Curtis Road
16 Curtis Road, Whitton, TW4 5PT
Operated by United Response
4 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive managers foster a positive culture and strong safety, although staffing meets needs without agency details and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People protected from abuse with safeguarding training; risk assessments regularly reviewed; medicines safely administered and audited; incidents reviewed, analysed and shared with staff
Staff Culture
8/10
✓
The home's culture was honest, open, and positive; staff told us 'The atmosphere here is great'; relatives said 'Can't speak highly enough of the management team and staff'
Staffing Levels
6/10
✓
There were enough staff to provide people with flexible care to meet their needs; staffing levels matched the rota and enabled people's needs to be met safely
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: specialist training specific to the home and people's individual needs including epilepsy, dementia and PEG feeding; staff received six to eight weekly supervision
Management
8/10
✓
Relatives told us Curtis Road was well-run and the registered and line manager were approachable; staff said 'Very supportive managers, flexible and accommodating'
Programmes
6/10
✓
Per 2019: activities via Enterprise hub including circuit squad, dance group, aromatherapy, politics group and trips such as pet therapy, canoeing, Tate Britain; 2022: community hub, music organisation, shops, lunch out, parks
Points to consider
Staff numbers are enough to meet needs safely and flexibly, but no info on agency use or staff saying they have light workloads for personalised care.
There were enough staff to provide people with flexible care to meet their needs. During our visit, staffing levels matched the rota and enabled people's needs to be met safely.
Varied outings and group activities at the community hub add some interest, but no dedicated coordinator or specialist creative programmes to enrich the daily role.
access to local resources such as the organisation's community hub activity centre where they socialised with friends, a visiting music organisation, trips to the shops, lunch out and going to the local parks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews