Working at United Response - 131 Kneller Road
131 Kneller Road, Whitton, TW2 7DY
Operated by United Response
6 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Stable long-serving staff team and supportive culture, but basic training and limited creative activities hold it back."
Safety & Risk
7/10
✓
Staff followed the provider's procedures to record and report accidents and incidents. The registered manager reviewed incidents which enabled them to identify patterns and trends.
Staff Culture
7/10
✓
Staff told us they enjoyed working for the provider and felt supported in their roles.
Staffing Levels
8/10
✓
People received care from a regular team of staff, some of whom had worked at the service for over a decade. The provider had an ongoing recruitment programme to build and retain a permanent staff team.
Training & Dev
6/10
✓
Staff received supervision and training in areas such as safeguarding people from abuse, infection control, Mental Capacity Act 2005 and moving and handling which ensured they kept their knowledge up to date.
Management
7/10
✓
The registered manager had an open-door policy which staff said enabled them to discuss any concerns and receive the support they required.
Programmes
5/10
!
Each person had an individualised plan of their daily activities. Where required, staff supported people with meal preparation, tidying their bedrooms, to access the community, going on holiday and family functions.
Points to consider
No dedicated activities coordinator or specialist programmes, so shifts mix personal care with community outings but lack creative group activities.
Each person had an individualised plan of their daily activities. Where required, staff supported people with meal preparation, tidying their bedrooms, to access the community, going on holiday and family functions.
Only standard training like safeguarding and moving people, with no specialist courses or funded qualifications for career growth.
Staff received supervision and training in areas such as safeguarding people from abuse, infection control, Mental Capacity Act 2005 and moving and handling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews