Working at United Response - 1 St Alphege Road
1 St Alphege, Dover, CT16 2PU
Operated by United Response
6 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Stable long-standing staff team with regular training and supervisions, but no permanent manager registered with the regulator yet."
Safety & Risk
7/10
✓
Staff had received safeguarding training and understood their responsibilities... People were supported to take positive risks... All incidents and accidents were reviewed for learning... there had been a number of medicines errors... the number of errors has reduced.
Staff Culture
6/10
✓
People and staff told us the manager was approachable and very supportive... There was a sense of equality at the service with everyone's views being considered and listened to... staff support each other.
Staffing Levels
8/10
✓
People were supported by a long-standing staff team who knew them well... People told us there were enough staff to meet their needs... There had been no new staff recruited since the last inspection.
Training & Dev
7/10
✓
Staff had core training with the addition of specific training related to the needs of the people they supported... Staff had regular supervisions to discuss their performance.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. An application had been submitted to CQC and was being processed.
Programmes
6/10
✓
People took part in a range of activities they enjoyed... local poetry clubs, yoga sessions and went for days out to local parks or zoos... created art work... project... photographs of British wildlife... attended services at the local church... kept an eye on local elderly neighbours.
Points to consider
No permanent manager registered with the regulator yet, even though an application is in process.
The service did not have a manager registered with the Care Quality Commission. An application had been submitted to CQC and was being processed.
Activities are varied with outings, arts and community help but no dedicated coordinator or specialist programmes to make the job more creative every day.
People took part in a range of activities they enjoyed. People were encouraged to try new things and staff consistently tried new ways to engage people.
Some medication errors happened before storage was improved, so handling medicines was not always smooth.
there had been a number of medicines errors, which were because staff were being distracted as medicines were stored in a busy area... The medicines were moved to a dedicated area... the number of errors has reduced.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews