Working at Underhill House Residential Home
12 Underhill Road, Plymouth, PL3 4BP
Operated by Mr & Mrs M Turner
28 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by friendly management in a family atmosphere, but basic activities without a dedicated coordinator hold it back."
Safety & Risk
7/10
✓
Accidents, incidents and safeguarding concerns were recorded, and action taken as appropriate... Learning from incidents was shared with the team as appropriate.
Staff Culture
8/10
✓
Every person and relative we spoke with told us of the 'family feel' in the service... Staff told us they felt supported and could go to the management team with any worries.
Staffing Levels
6/10
✓
There were enough staff to meet the needs of people. Staff were visible in shared areas.
Training & Dev
6/10
✓
Staff were supported to meet the unique needs of people through training. This included safeguarding, first aid, fire safety, dementia, person centred care and equality and diversity.
Management
7/10
✓
Staff said 'I feel very supported, the manager at Underhill is friendly, approachable and understanding to everyone's needs. Nothing is too much trouble' and 'It's really good team work, good management … I couldn't ask for a better manager.'
Programmes
4/10
!
There were entertainers and activities regularly taking place in Underhill House such as quizzes, singers, exercises and people said they enjoyed listening to the radio and watching the television.
Points to consider
Only basic activities like quizzes, singers, and exercises with no dedicated coordinator or special programmes to make the job more interesting.
There were entertainers and activities regularly taking place in Underhill House such as quizzes, singers, exercises
Staff numbers are enough to meet needs, but no word on stable long-term team or low use of agency staff.
There were enough staff to meet the needs of people
Training covers standard topics like dementia and first aid, but no specialist courses or funded qualifications for career growth.
This included safeguarding, first aid, fire safety, dementia, person centred care and equality and diversity
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews