Working at Underhall Respite and Resource Centre
Underhall, Matlock, DE4 2SD
Operated by Underhall Respite and Resource Centre Ltd
15 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Enough staff, good training, and a positive culture, but unsafe medicines management and ineffective governance hold it back."
Safety & Risk
3/10
✕
Medicines were not always managed safely. For example, there was no system in place to count stock carried over... quantity recorded on people's MAR's did not match... This was a breach of regulation 12.
Staff Culture
6/10
✓
There was a positive culture within the home. One member of staff told us, 'It's such a good atmosphere, we are all doing our best for them, it's a pleasure to work there.'
Staffing Levels
6/10
✓
There were enough staff at the home to meet the needs of people. Rota's showed staffing numbers were regularly higher than required.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received sufficient training, induction and support to help them undertake their role effectively.
Management
4/10
!
The provider's governance systems in place were not always effective in identifying areas for improvement.
Programmes
6/10
✓
There was an activities co-ordinator on site supporting people to take part in games. One relative told us their loved one... took part in lots of activities.
Points to consider
Medication management has gaps like no stock counts between shifts, missing opening dates, and no guides for as-required meds, risking errors.
Medicines were not always managed safely. For example, there was no system in place to count stock carried over from the previous cycle of medicine... Opening dates were not recorded on boxes of tablets or liquid medicines.
Audits and checks on care plans and risks don't spot problems or track reviews properly, so oversight is weak.
The provider's audits did not always effectively identify areas for improvement... there was no record of whose care plans had been checked... There were no records of reviews completed of people's care plans.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews