Working at Ummah Lodge
448-450 Green Lane, Ilford, IG3 9LF
Operated by Ummah Care & Support Limited
10 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported by an approachable manager with sufficient staffing and good training, although one relative found the manager hard to contact and annual appraisals are missing."
Safety & Risk
7/10
✓
People's medicines were managed safely... Risk assessments were completed... Incidents and accidents were monitored, recorded and lessons learnt to improve the service.
Staff Culture
6/10
✓
Staff told us the registered manager was approachable and supportive... 'I am happy working here.' The staff team worked together to deliver effective care and support.
Staffing Levels
6/10
✓
The service had sufficient number of staff to meet people's needs. Staff rota... showed that there were two care staff supporting one person during the day.
Training & Dev
6/10
✓
Staff records showed that staff had training in areas relevant to their roles... The registered manager had a training programme for staff... newly employed staff completed an induction programme... Care Certificate training.
Management
6/10
✓
Staff told us the registered manager was approachable and supportive. A member of staff said, 'The manager is very good, listens to staff, and asks if you have a problem. I am happy working here.'
Programmes
6/10
✓
Activities in the community included going to swimming, community walks, outdoor gym, and going to shops and restaurants. Activities within the service included helping preparing meals, sensory sessions.
Points to consider
One relative felt the manager was not always easy to get hold of.
A relative said the registered manager was not always accessible.
Staff get regular supervision but no yearly performance reviews yet.
The registered manager was yet to implement a formal staff annual appraisal.
Activities offer variety like walks and sensory sessions but no dedicated coordinator or specialist programmes.
People benefitted from activities within and outside the service... swimming (wet play), community walks... sensory sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews